How the practice collects, uses and protects your personal
information, in line with UK data protection law.
Mr Miles Parnell (“the practice”) is committed to protecting your privacy. This policy explains how personal information is collected, used and safeguarded when you use this website or contact the practice, in accordance with the UK GDPR and the Data Protection Act 2018. Last updated: 30/07/2026.
When you make an enquiry or book an appointment we may collect your name, contact details (telephone, email, postal address), date of birth, insurance details and information about your general health and eye condition that you choose to share with us.
Medical information gathered during consultations forms part of your confidential clinical record. It is held securely and handled in line with the professional obligations of confidentiality that apply to all healthcare practitioners.
This website may collect limited technical information, such as anonymised analytics about pages visited, to help improve the site. Your data is never sold or shared with third parties for marketing.
Your information is used to respond to enquiries, arrange and manage appointments, provide clinical care, communicate with your GP, optometrist or insurer where appropriate (and with your consent), and to meet legal and regulatory obligations. The legal bases relied upon include consent, the provision of healthcare, and the practice’s legitimate interests.
Appropriate technical and organisational measures are in place to protect your data against loss, misuse and unauthorised access. Clinical records are retained in line with NHS and professional record-keeping guidance, after which they are securely destroyed.
This website uses only essential cookies and, where you consent, analytics cookies that help us understand how the site is used. You can manage or withdraw your consent at any time through your browser settings or the cookie banner.
You have the right to access the personal data held about you, to request correction or erasure, to restrict or object to processing, and to data portability. To exercise these rights, contact pa@milesparnell.com. If you are unhappy with how your data has been handled, you may complain to the Information Commissioner’s Office (ico.org.uk).
